Last Updated: April 2026
These Terms of Service ("Terms") form a binding agreement between Spreakr (Pty) Ltd, trading as Spreakr, with its principal place of business in South Africa ("Company," "we," "us," or "our"), and the person or entity accessing or using our website, software, applications, and related services (collectively, the "Services") ("you" or "your").
By accessing or using the Services, clicking to accept these Terms, creating an account, or placing an order, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.
1. Eligibility
You must be at least the age of majority in your place of residence and legally capable of entering into contracts to use the Services. If you use the Services on behalf of a business or other entity, you represent that you have authority to bind that entity.
2. The Services
We provide software and related services designed to assist users with multilingual email drafting, translation, summarization, writing assistance, account integration, and workflow automation. We may update, improve, change, suspend, or discontinue any part of the Services from time to time. We do not guarantee that any specific feature or integration will remain available indefinitely.
3. Accounts
You may need to create an account to use some or all of the Services. You agree to provide accurate, complete, and current information and to keep it updated. You are responsible for: safeguarding your login credentials; all activity that occurs under your account; and maintaining the security of devices and third-party accounts you connect to the Services. You must notify us promptly at support@spreakr.com if you suspect unauthorized use of your account.
4. Permitted Use and Restrictions
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for your internal personal or business use during the applicable subscription term.
You must not, and must not permit others to: copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works from the Services except as permitted by law; use the Services to infringe intellectual property, privacy, publicity, confidentiality, or other rights; upload, submit, or transmit unlawful, defamatory, deceptive, abusive, infringing, or malicious material; use the Services to transmit malware, spam, or harmful code; probe, scan, or test the vulnerability of the Services; use the Services in a way that could damage, disable, overburden, or impair the Services; use automated means to scrape or harvest data from the Services except where expressly authorized; or use the Services in violation of applicable law, sanctions, export rules, or third-party terms.
5. Your Content and Inputs
You may submit text, prompts, data, files, communications, account content, and other materials to the Services ("Inputs"). You may receive responses, drafts, summaries, translations, suggestions, or other results ("Outputs"). You retain ownership of your Inputs. As between you and us, and subject to applicable law and third-party rights, you own your Outputs to the extent ownership can vest in them.
You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, and use Inputs and Outputs solely: to provide, maintain, secure, and improve the Services; to troubleshoot, prevent abuse, and enforce these Terms; to comply with law and lawful requests; and as otherwise permitted by our Privacy Policy. You represent and warrant that you have all rights necessary to submit your Inputs.
6. AI and Automated Features
The Services may use artificial intelligence, machine learning, and automated systems. Outputs may contain errors, omissions, mistranslations, biased language, or outdated information and may not be unique. You are solely responsible for reviewing and validating Outputs before relying on them. You must not rely on the Services as a substitute for professional legal, medical, accounting, compliance, tax, or other regulated advice.
7. Third-Party Services and Integrations
The Services interoperate with third-party products, APIs, email providers, identity providers, payment processors, hosting services, and analytics providers — including OpenAI, Google, Microsoft, ElevenLabs, DPO Pay, Paddle, and Zoho. The availability and functionality of the Services depend in part on these third parties. We are not responsible for third-party services, their availability, security, content, or practices. Your use of third-party services is governed by those third parties' own terms and privacy policies.
If you connect a third-party account, you authorize us to access and process the data made available through that connection as necessary to provide the Services.
8. Orders, Pricing, Billing, and Taxes
Pricing, plan features, usage limits, and billing intervals are described on our website or within the Services. By placing an order, you agree to pay all fees, taxes, and charges associated with your selected plan. Unless otherwise stated: fees are quoted in the currency shown at checkout; charges are non-refundable except as stated in our Refund Policy or required by law; taxes may be added where applicable; and usage-based fees or overages may apply if disclosed before purchase. We may change pricing prospectively with reasonable advance notice.
9. Payment Processing and Merchant of Record
Some purchases may be processed by Paddle, which may act as merchant of record for checkout, billing, tax handling, and certain customer payment support functions. If Paddle processes your transaction, your purchase may also be subject to Paddle's buyer-facing checkout terms, billing policies, and refund handling processes. Where Paddle is the merchant of record, the charge on your statement may reference Paddle, and billing, cancellation, or refund support may be handled through Paddle channels as well as our support team.
10. Subscriptions, Trials, and Auto-Renewal
If you purchase a subscription: it begins on the date stated at checkout; it renews automatically for successive billing periods unless canceled before renewal; and you authorize recurring charges to your selected payment method until canceled. If you receive a free trial, you must cancel before the trial ends to avoid being charged. Unless expressly stated otherwise, partial billing periods are not prorated.
11. Cancellation
You may cancel your subscription at any time through your account settings, the billing management link in your purchase or renewal emails, or by contacting support@spreakr.com. If Paddle processed your purchase, you may also be directed to Paddle's self-service cancellation tools. Unless required by law or stated otherwise in our Refund Policy, cancellation stops future renewals only and does not retroactively cancel charges already incurred for the current billing period.
12. Consumer Rights and Digital Content Waiver
If you are a consumer, mandatory laws in your jurisdiction may give you rights that cannot be excluded by these Terms. If you buy digital content or digital services that begin immediately after purchase, you expressly request immediate performance and acknowledge that, where applicable law permits, you may lose any statutory withdrawal or cooling-off right once delivery or performance has begun. Where local law gives you a non-waivable right to cancel, withdraw, or receive a refund, we will honor that law.
13. Feedback
If you give us suggestions, ideas, enhancement requests, or feedback, we may use them without restriction or compensation to you, and you assign to us any rights necessary for that use.
14. Intellectual Property
The Services, including all software, code, models, interfaces, content, branding, logos, text, graphics, designs, and documentation, are owned by us or our licensors and are protected by intellectual property and other laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you.
15. Confidentiality
If you receive non-public information from us that is identified as confidential or would reasonably be understood as confidential, you will protect it using reasonable care and use it only as necessary to exercise your rights under these Terms. This section does not apply to information that: is or becomes public without breach; was already lawfully known to you; is lawfully obtained from a third party without restriction; or is independently developed without use of confidential information.
16. Privacy
Our collection and use of personal data are described in our Privacy Policy, which forms part of these Terms.
17. Availability and Support
We will use commercially reasonable efforts to provide the Services, but we do not guarantee uninterrupted availability, error-free operation, or compatibility with every device, browser, platform, or integration. Support is provided as described on our website or within your plan. Response times are targets, not guarantees, unless a separate written service-level agreement applies.
18. Beta Features
We may offer beta, preview, early access, or experimental features. These may be incomplete, unstable, or changed without notice and are provided "as is" and "as available."
19. Suspension and Termination
We may suspend or terminate your access immediately if: you breach these Terms; you fail to pay amounts due; we suspect fraud, abuse, unlawful conduct, or security risk; required by law, court order, sanctions, or a government authority; or a third-party service essential to the Services becomes unavailable on commercially reasonable terms. You may stop using the Services at any time. Termination does not relieve either party of obligations accrued before termination.
20. Effect of Termination
Upon termination or expiration: your right to access the Services ends; we may delete or de-identify data in accordance with our Privacy Policy and retention practices; and sections that by their nature should survive will survive, including payment obligations, intellectual property, disclaimers, liability limits, indemnity, dispute provisions, and confidentiality.
21. Disclaimers
To the maximum extent permitted by law, the Services are provided "as is" and "as available." We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and quiet enjoyment. We do not warrant that the Services will meet your requirements, that Outputs will be accurate or suitable for your intended use, or that the Services will be uninterrupted, secure, or error-free. Nothing in these Terms excludes rights that cannot lawfully be excluded.
22. Limitation of Liability
To the fullest extent permitted by law: we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings; and our total aggregate liability arising out of or related to the Services or these Terms will not exceed the greater of: (a) the amounts you paid to us for the Services during the twelve months preceding the event giving rise to the claim; or (b) USD 100. These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose, except to the extent prohibited by law.
23. Indemnity
You will defend, indemnify, and hold harmless us, our affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising from: your Inputs; your use of the Services; your violation of these Terms or applicable law; or your infringement or violation of any third-party right.
24. Export, Sanctions, and Compliance
You represent that you are not located in, ordinarily resident in, or using the Services from a restricted territory where the provision or use of the Services is prohibited by applicable sanctions or export control laws, and that you will not use the Services in violation of such laws.
25. Changes to These Terms
We may update these Terms from time to time. If we make a material change, we will provide reasonable notice by posting the updated Terms, emailing you, notifying you in-app, or by other appropriate means. If you continue using the Services after the updated Terms' effective date, you accept the updated Terms.
26. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa, excluding conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services will be submitted to the exclusive jurisdiction of the courts of South Africa, unless applicable consumer law gives you the right to bring a claim elsewhere.
27. General
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganization, or sale of assets. These Terms, together with our Privacy Policy, Refund Policy, and any plan-specific terms, are the entire agreement between you and us regarding the Services.
Contact
support@spreakr.com · Spreakr (Pty) Ltd · South Africa · spreakr.com
